Refund policy

Return Policy

At Fusion Outfits, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Return

• Items can be returned within 7 days of delivery.
• Products must be unused, unwashed, and in original condition with tags attached.
• Returns will not be accepted for worn, damaged, or altered items.
• Sale items and accessories are non-returnable.

Exchange Policy

• Exchanges are only applicable for size issues or damaged products.
• Customers must share clear images/video proof within 48 hours of receiving the parcel.

Return Process

To initiate a return or exchange, contact our support team with:

• Order Number
• Reason for return
• Product images (if applicable)

Once approved, our team will guide you through the process.

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Refund Policy

At Fusion Outfits, refunds are processed only under specific conditions.

Eligible Refund Cases

• Wrong item delivered
• Defective or damaged product received
• Order cancelled before dispatch

Refund Conditions

• Claims must be made within 48 hours of delivery.
• Product must remain unused and in original packaging.

Refund Timeline

Approved refunds are processed within 7–10 business days through the original payment method or bank transfer.

Shipping charges are non-refundable unless the mistake is from our side.